Frequently Asked Questions
pkp55 FAQ — All the questions you've been asking
Here you'll find clear answers to the most common questions from Myanmar players about deposits and withdrawals, KYC verification, account management, and bonuses.
This FAQ page organises the common questions players run into on the pkp55 platform into groups, covering KYC documents, deposit methods, withdrawal processing times, registration, and login issues. If you can't find the answer here, you can contact our 24/7 Live Chat support team directly in Myanmar language.
Find answers quickly
Select a question group, click the accordion, and read the answer
Personal Information Verification
pkp55 accepts Myanmar citizens' National Registration Card (NRC) and Passport as KYC documents. The photo submitted must be clear and readable, and the document must not be expired. Other documents such as marriage certificates or graduation certificates will not be accepted.
pkp55 stores players' personal documents securely using SSL encryption. This information will not be disclosed or sold to third parties without the player's consent. You can read more about our data protection policy on the Privacy Policy page.
If a photo is rejected due to being unclear, cut off, or not meeting the requirements, you can contact our support team via 24/7 Live Chat and submit a new corrected photo. Feel free to explain clearly what the issue is, and we will assist you in Myanmar language.
To protect against payment card fraud and identity theft, pkp55 can only process withdrawals when the player's registered name matches the account holder name on the payment method (KBZPay / Wave Money / AYA Pay / CB Pay). This process is in place to protect the player themselves.
pkp55 may request a KYC check when a new player registers, when a first withdrawal is requested, or when unusual activity is detected on an account. Completing this step in advance will speed up withdrawal processing. We recommend completing KYC immediately after opening your account.
Deposit
In most cases, a slight delay can occur when submitting a transfer screenshot. Also check for a wrongly entered deposit phone number or a mismatched amount. If it still hasn't appeared after 5 minutes, contact us via 24/7 Live Chat with your screenshot attached — we will sort it out for you.
To deposit with Wave Money, log in to pkp55 and tap Deposit, then select Wave Money. Transfer the amount to the Wave Money number shown, and submit a screenshot of the transfer. The minimum deposit is 5,000 Ks — enter the exact amount. Funds will arrive in your account within 5 minutes.
Yes. KBZPay is one of the most widely used payment methods at pkp55. You can deposit from as little as 5,000 Ks, and the maximum amount is set according to the player's level. You should transfer directly through the KBZPay app, not via a KBZ Bank card.
pkp55 does not charge any fees for deposits. However, if KBZPay, Wave Money, AYA Pay, or CB Pay apply their own transfer fees, that is governed by their own policies and has nothing to do with pkp55. Check that your bank or wallet has been updated before confirming the amount.
Withdrawal
Withdrawals at pkp55 are normally completed within 1 hour of the request being made. Processing is faster for players who have completed KYC verification and have no pending wagering requirements. If your request has been pending for more than 1 hour, you can check via Live Chat.
No. pkp55 can only transfer withdrawals to the player's own KBZPay, Wave Money, AYA Pay, or CB Pay account that matches the registered name on the account. This policy is in place to protect players from financial fraud, and only this method can be used.
Yes. pkp55's withdrawal service is open 24 hours a day, 7 days a week, and withdrawals are normally processed within 1 hour even at night and on public holidays. Unusual requests may take a little longer, but our team is ready 24/7.
To withdraw winnings from a bonus, you must meet the wagering requirement. For pkp55's 120% welcome bonus, the wagering requirement is 20x the bonus amount. For example — if you deposit 20,000 Ks and receive a bonus of 24,000 Ks, you must wager 24,000 × 20 = 480,000 Ks before the bonus winnings can be withdrawn.
The minimum withdrawal amount at pkp55 is 20,000 Ks, and this applies to all payment methods. The minimum deposit amount is 5,000 Ks, which is the same across KBZPay, Wave Money, AYA Pay, and CB Pay.
Account Registration and Login
When you log in from a new phone or a new location, pkp55 may request a security check. If that happens, you can verify your identity through your registered email or via Live Chat to regain access. Enable 2-factor authentication to keep your account from being locked out.
On the pkp55 login page, select 'Forgot Password', enter your registered phone number or email, confirm with a verification code, and create a new password. If that does not resolve the issue, the pkp55 Login page or our 24/7 Live Chat can help.
pkp55 allows each player one account only. If multiple accounts are found to belong to the same person, those accounts may be suspended and balances may be forfeited. If your friends or family members play on the same device or IP address, please notify our support team in advance.
Registering at pkp55 is quick and takes only a few minutes. Enter your phone number and contact details to create an account. Go to the pkp55 Login page, click 'Create Account', and follow the instructions. Players must be 21+ to participate.
To change sensitive details such as your phone number or email, contact us via 24/7 Live Chat and complete an identity verification check with your KYC documents. This protects your account from being altered by anyone else.
Need more help?
If you cannot find the answer you are looking for in this FAQ, you can contact our 24/7 Live Chat support team directly in Burmese. Whether it is a deposit or withdrawal issue or an account problem, we are happy to sort it out for you.
24/7 Live Chat — Burmese language support available